II-B) Service Provider (DS-Operator) Initiated Request


This option is useful when the customer has lost the original DS-Client. It allows DS-System Operators the ability to generate the 'snapshot' of the latest generation of a backup set.

1. Customer contacts you (the Service Provider) to request a disc/tape. Customer indicates which backup set(s) to include on the disc / tape.

2. You initiate the request (Backup Set level only) via DS-Operator: highlight the requested backup set in the Customers Tab.

3. Right-click.

4. Select Disc/Tape Request.

F1 Help: See "Disc / Tape Mailing Information".

5. Enter the Customer's mailing information, select the Media, and click OK.

6. The request is added to the Disc/Tape Orders list (Disc/Tape menu > Generate). You must now write the requested data to the Disc/Tape buffer.



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