Migrating a DS-Client to another customer or DS-System
You can migrate a DS-Client to another customer, or to a new DS-System. This feature supports cross-platform migration between DS-Systems (e.g. Windows DS-System to Linux DS-System, etc.).
- For Customer level migration, see "Migrating a Customer to another DS-System"
Migration (Export/Import processes) should be planned carefully, because you should expect it to take HOURS to complete, especially if there are millions of files and multi-GBs of data.
- IMPORTANT NOTES:
- Make sure the DS-System does not reboot.
- It is VERY IMPORTANT to check for any errors at each step during migration.
- Before you export, you should run System Admin and Autonomic Healing on the DS-Client you are going to export. If errors are reported, you should fix them.
- You must verify that enough space is available for the Export and Import Processes before performing them.
- For Extensible Storage, even if there is enough physical space for the data to be imported, you must manage the logical space in each storage location. If the storage locations run out of logical space, the customer's backup processes will not be allowed.
- For more details after exporting, see: "Import DS-Client"
Export DS-Client
1. Before you export, you must deactivate the DS-Client account.
2. In the Customers Tab, browse and highlight the DS-Client to migrate.
4. Click Export DS-Client. The Export DS-Client [...] screen appears.
- F1 Help: See "Export Customer / DS-Client [...]".
5. Enter a valid path (buffer directory) on the DS-System or DS-System network that can accommodate the full storage of the selected DS-Client.
- At this point, you must decide where to Export the data: on the same Extensible Storage volume of the target DS-System, or to a different volume entirely.
- If you export to a location on the same storage volume, the Import DS-Client process will give you the option of a faster import method.
- Note: The Overwrite Options screen appears if you are retrying the "Export DS-Client" process and DS-System detects that usable data exists in the export location. This can happen if the previous process was stopped or interrupted. You can choose to overwrite the data and restart from the beginning, or try to resume from the point before the first error.
- Note: For UNIX DS-Systems, you must use a mounted point.
Import DS-Client
Any DS-Client that has been successfully exported can be imported. It can be to a new customer account on the same DS-System, or to a different DS-System.
1. Before you import, you must create a target DS-Client account on the destination DS-System\Customer.
- Note: A DS-Client must be imported either to a new customer account, or a customer account with same account encryption key as that DS-Client. You cannot import a DS-Client to a Customer Account with other DS-Clients that have a different Account Encryption key.
2. On the destination DS-System's Customers Tab, browse and highlight the target DS-Client Name.
4. Click Import DS-Client. The Import DS-Client screen appears.
- F1 Help: See "Import Customer / DS-Client".
5. Type the source path from which to import the DS-Client data.
6. Click OK. This process will copy the backup data to the DS-System.
- If DS-System can find a storage location on the same volume as the specified path, a popup screen appears. The Move option is faster, but the data (not including Library files) will be moved to the one storage location. Therefore the storage distribution may not be balanced after Import.
- If the logical size (available to DS-System in the storage location) is less than the data being moved, a warning appears. There is enough physical space because the move process is just renaming files in the storage location. However, DS-System will not put new files into that storage location if DS-System has no available logical space.
- If DS-System cannot find a storage location on the same volume as the specified path, a popup screen appears. If you click Yes, DS-System will automatically balance the import of data among all its storage locations for the DS-Client's storage group.
7. On the old DS-System, browse for the migrated DS-Client on the DS-System Tree, right mouse click and select New Registration Info. The Enter New Registration Info screen appears.
- F1 Help: See "Enter New Registration Info".
8. Enter the new information. The customer will see this when trying to connect to the old DS-System.
9. Your customer must re-configure their DS-Client as follows:
- For Windows DS-Clients: Have the customer run Start > All Programs > Asigra DS-Client (or your Branded Service Name) > DS-Client Setup and change their DS-Client number and the DS-System IP address.
- For UNIX DS-Clients: Have the customer rerun the installation (setuplinuxclient.bin) and change their DS-Client number and the DS-System IP address.
10. To make it easier for your customers, you can create a DS-Client Registration Information (.CRI) file for the migrated DS-Client. (See "Export DS-Client Registration Information".).
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