Migrating a DS-Client to another customer or DS-System


You can migrate a DS-Client to another customer, or to a new DS-System. This feature supports cross-platform migration between DS-Systems (e.g. Windows DS-System to Linux DS-System, etc.).

Migration (Export/Import processes) should be planned carefully, because you should expect it to take HOURS to complete, especially if there are millions of files and multi-GBs of data.

IMPORTANT NOTES:

Export DS-Client

1. Before you export, you must deactivate the DS-Client account.

2. In the Customers Tab, browse and highlight the DS-Client to migrate.

3. Right-click.

4. Click Export DS-Client. The Export DS-Client [...] screen appears.

F1 Help: See "Export Customer / DS-Client [...]".

5. Enter a valid path (buffer directory) on the DS-System or DS-System network that can accommodate the full storage of the selected DS-Client.

Note: The Overwrite Options screen appears if you are retrying the "Export DS-Client" process and DS-System detects that usable data exists in the export location. This can happen if the previous process was stopped or interrupted. You can choose to overwrite the data and restart from the beginning, or try to resume from the point before the first error.
Note: For UNIX DS-Systems, you must use a mounted point.

Import DS-Client

Any DS-Client that has been successfully exported can be imported. It can be to a new customer account on the same DS-System, or to a different DS-System.

1. Before you import, you must create a target DS-Client account on the destination DS-System\Customer.

Note: A DS-Client must be imported either to a new customer account, or a customer account with same account encryption key as that DS-Client. You cannot import a DS-Client to a Customer Account with other DS-Clients that have a different Account Encryption key.

2. On the destination DS-System's Customers Tab, browse and highlight the target DS-Client Name.

3. Right-click.

4. Click Import DS-Client. The Import DS-Client screen appears.

F1 Help: See "Import Customer / DS-Client".

5. Type the source path from which to import the DS-Client data.

6. Click OK. This process will copy the backup data to the DS-System.

7. On the old DS-System, browse for the migrated DS-Client on the DS-System Tree, right mouse click and select New Registration Info. The Enter New Registration Info screen appears.

F1 Help: See "Enter New Registration Info".

8. Enter the new information. The customer will see this when trying to connect to the old DS-System.

9. Your customer must re-configure their DS-Client as follows:

10. To make it easier for your customers, you can create a DS-Client Registration Information (.CRI) file for the migrated DS-Client. (See "Export DS-Client Registration Information".).



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